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Terms and conditions

This text has been translated by a computer. We do not accept liability for any mistakes or misunderstandings resulting from this translation. 


General Terms and Conditions of Zelt- und Veranstaltungsservice NF GmbH & Co. KG in the following text referred to as "Landlord".

1. Completion of the accommodation contract

1.1. By booking, which can be made in person, in writing, by telephone, or via email, the guest offers to enter into an accommodation agreement with the landlord. 

1.2. The accommodation agreement between the guest and the landlord is concluded upon receipt of the booking confirmation. 

1.3. The booking is made by the booking guest, also on behalf of all persons listed in the booking, for whose contractual obligations the booking guest is responsible, as for their own obligations. 

1.4. For the landlord, the contract becomes binding only when confirmed in writing or electronically. Telephone information, ancillary agreements, and other assurances, of whatever kind, are non-binding and become part of the contract only if confirmed by us in the written form.

1.5. For insurance reasons, all people traveling with you must provide their name and date of birth when booking.


2. Prices/services

2.1. The valid price list is part of the rental/accommodation contract.

2.2. The prices stated in the reservation (2.) or the accommodation agreement (1.) are final prices and include all mandatory additional costs for rental properties (final cleaning, electricity consumption of the pods, water consumption), and for pitches, the electricity and water costs, unless otherwise stated. They apply per rental property/pitch. 

2.3. Please refer to our price list for rent and additional services. We confirm them in writing. They are considered as firmly agreed. Changes in the actual length of stay do not reduce them. When discounts are applied, only the highest discount rate applies. Further discounts are excluded. 

2.4. The services owed to the landlord result exclusively from the content of the booking confirmation in connection with the valid price list. If the statutory value-added tax changes, it must be adjusted accordingly in the rental price.


3. Payment

3.1. Payment is made after booking completion via bank transfer, in cash or by card.

3.2. For spontaneous arrivals or bookings, the full overnight price is due immediately.


4. Deposit

4.1. The landlord does not take a deposit.

4.2. Any damage to the rental property will be charged.


5. Check-In and Check-Out

5.1. Check-in is possible from 3:00 PM. Check-out must be done by 11:00 AM. 

5.2. Premium Camping Pod, Standard Camping Pod, Mini Pod, and Family Premium Pod:

Check-In: Keys will be available at the reception. Late arrivals can also be accommodated using a key box with an individual code.

Check-Out: It is desirable to leave the property tidy and to clean the dishes, borrowed cooking pots, utensils, plates, etc., empty the refrigerator, and dispose of the trash. Keys must be returned by 11:00 AM at the reception or, if unattended, through the key return box at the key box.


6. Dogs/Pets

6.1. Bringing and keeping pets of any kind on the entire campsite is not allowed.


7. Cancellation and changes

7.1. In case of cancellation, the landlord's claim for payment of the agreed travel price remains as follows:

   - If a guest does not cancel and does not arrive, they must pay 100% of the booking.

   - If a guest cancels on the day of arrival, they must pay 100% of the booking.

   - If a guest cancels up to 7 days before arrival, they must pay 80% of the booking.

   - If a guest cancels up to 14 days before arrival, they must pay 50% of the booking.

   - If a guest cancels up to 30 days before arrival, they must pay 30% of the booking.

7.2. Cancellation of the booking should be directed to the landlord and should be done in writing in any case.

7.3. Contract changes are possible in principle if the landlord agrees.

7.4. Extraordinary Cancellation and Termination:

In case of violations against the house rules, the Zelt- und Veranstaltungsservice NF GmbH & Co. KG, as the landlord, is entitled to extraordinary termination, and the guest is obliged to leave the premises immediately. There is then no entitlement of the guest to partial reimbursement of the stay. The landlord is also entitled to withdraw from the contract for factual reasons, for example, if:

     - Force majeure or other circumstances beyond the landlord's control make it impossible to fulfil the contract.

     - Bookings are made culpably under misleading or false information regarding essential contractual facts, e.g., about the customer's identity.

     - The landlord has reasonable grounds to believe that the use of the accommodation service may jeopardize the smooth operation of the business, the safety, or the reputation of the landlord in public, without this being attributable to the landlord's sphere of control or organization.


8. Liability

8.1. The guest agrees to treat the inventory, including the Premium Camping Pods, Standard Camping Pods, Mini Pods, Family Premium Pods, pitches, and tent pitches, as well as the Funhouse and Multihouse, with care. Furthermore, the guest is obligated to compensate the landlord for any damages caused by them. In such cases, the reimbursement is due immediately.

8.2. The landlord shall not be liable for any property damage or losses incurred by the guest, their companions, or visitors, unless there is intentional or grossly negligent behavior on the part of the landlord or their agents. This exclusion particularly applies to damages caused by flora, fauna, or weather conditions.

8.3. In case of a break-in into a locked Premium Camping Pod, Standard Camping Pod, Mini Pod, Family Premium Pod, or a caravan/motorhome, van/bus, the guest's household insurance or travel baggage insurance shall be liable. Any break-in must be immediately reported to the police and the landlord upon discovery.

8.4. The guest is also liable for their companions.

8.5. The contractual liability of the landlord for damages other than personal injuries (including damages due to violation of contractual obligations before, during, and after the contract) is limited to three times the accommodation price.

8.6. In case of circumstances beyond control before the trip or during the holiday or the rental property (Premium Camping Pod / Standard Camping Pod / Mini Pod / Family Premium Pod), the landlord shall not be liable.

8.7. The landlord shall not be liable for incidents for which the guest is responsible and/or for which the accompanying persons of the guest are responsible.


9. Complaints

9.1. The guest is obligated to inform the landlord promptly (within 24 hours of arrival) about any defects in the rental property (Premium Camping Pod / Standard Camping Pod / Mini Pod / Family Premium Pod). 

9.2. If no feedback is provided within the specified period, the rental property is considered free of defects. 

9.3. Claims for non-performance of contractual services (especially claims for rent reduction) are then no longer permissible.


10. Wi-Fi

10.1. The provision is free of charge, voluntary, and is not part of the contractually agreed services. 

10.2. The transmission speed may be subject to fluctuations and disruptions.


11. Campotel rules

The house/site rules must be followed. These are displayed for our guests at the reception. They are part of the general terms and conditions of guest admission. If the house rules are not followed, the landlord has the right to use house regulations and to terminate the rental agreement with immediate effect. Quiet hours are from 10:00 PM to 7:00 AM. Driving on the premises is only permitted with the registered vehicle at walking speed. The traffic regulations apply throughout the premises. We reserve the right to prescribe a fixed pitching order for the construction of camping, residential, and other units to ensure compliance with the legally required minimum fire safety distance of 3 meters. In addition, the regulatory provisions for camping and weekend sites in Schleswig-Holstein, which are displayed at the reception or can be viewed there, apply. Planting is prohibited. Open fires cannot be allowed for safety reasons. Only charcoal grills are allowed. The grill ash must be poured only into the designated containers. The provision of electrical power is only for tenants who, as consumers, comply with and maintain all VDE regulations. Unauthorized removal will be prosecuted. The reception staff and the site caretaker ensure the maintenance of safety, peace, and order and compliance with the campotel rules. Anyone who resists commits trespassing.


12. Data protection

By making a binding booking and entering the campground premises, the guest agrees that their personal data collected as part of customer service will be stored and processed in the landlord's or third-party software provider's IT system in accordance with DSGVO for the purpose of fulfilling the accommodation contract, as well as for guest communication and support. The guest acknowledges the landlord's & intermediary's privacy policy, which details this and is published at For any issues with our site, please contact The tenant acknowledges that parts of the facility are video monitored at several locations to prevent vandalism, and the video files are temporarily stored for evaluation. The landlord is authorized to create photographic images, especially aerial photographs, for marketing purposes. If individuals or the tenant's property are recognizable in these images but are not the focus, the tenant agrees to the use of the images.


13. Various

Guests are required to treat the property and its contents with care and respect and to only use it with the agreed-upon number of persons. Mistakes: We reserve the right to correct mistakes such as printing and calculation mistakes.


Validity: from February 26, 2024